By George Ozalla
The Nigerian Civil Aviation Authority (NCAA) has summoned Air Peace over a wave of flight disruptions and complaints from passengers who were left stranded at airports across the country, raising fresh concerns about service reliability in Nigeria’s domestic aviation sector.
The Director General of the NCAA, Captain Chris Najomo, directed the airline to provide a comprehensive explanation for the recurring operational challenges, stressing that airlines must adhere strictly to regulatory standards and uphold the rights of passengers at all times.
According to the authority, the action followed a series of reports involving delayed and cancelled flights, as well as inadequate communication to affected passengers, a situation the regulator described as unacceptable within a system that is expected to prioritise safety, order, and customer care.
The NCAA maintained that while operational disruptions may occur in the aviation industry, airlines are obligated to properly inform passengers, provide necessary support, and comply with established consumer protection regulations.
Industry observers note that the move is part of a broader effort by the regulatory body to enforce discipline among domestic carriers and restore confidence in the sector, especially at a time when passenger traffic is gradually increasing.
Air Peace, chaired by Allen Onyema, is one of Nigeria’s largest airlines, operating an extensive network of domestic, regional, and international routes.
